Corporate

Corporate — TRIPTICH
Events — TRIPTICH

Events

Personal

Personal — TRIPTICH

Terms & Conditions

Please find below the Terms and Conditions operated by TRIPTICH Ltd (registered company in England & Wales No.10043714) whose registered office is at 86-90 Paul Street, London EC2A 4NE, United Kingdom.

Important Note

When you book Individual Travel Components with us, we will make the booking as agent for the relevant supplier(s) (e.g. the airline or hotel supplier) and your contract will be subject to the supplier’s own terms and conditions which could limit or exclude liability to you, often in accordance with international conventions. Copies of the supplier’s terms and the international conventions are available on request.
Any claim for damages for injury, illness or death arising from the use of the Travel Component, must be brought against the owner of the Travel Component and will be under the jurisdiction of the law of the country in which the Travel Component is based.

Definition of Packages

A ‘package’ is a pre-arranged combination of at least two of the following, booked by you through us at an inclusive price, and where the combination lasts for a period of more than 24 hours or involves overnight accommodation: (a) transport; (b) accommodation; (c) other services not ancillary to transport or accommodation and a significant part of the booking.
Where the arrangements which you make with us for your trip do not amount to a ‘package’ (as defined above) our obligation is limited to using reasonable skill and care in selecting a suitable supplier for the component you have booked e.g. accommodation and your contract will be with the supplier and not us, who will act as an agent.
No contract of a package will come into existence between us until we accept your, we reserve the right to refuse, at our sole discretion, any booking.

Main Travel Components

1. ACCOMMODATION
All accommodation prices and types are subject to availability and offers may be withdrawn or amended at any time without prior notification. TRIPTICH Ltd accepts no liability should any such offer be withdrawn or amended.
All accommodation is reserved exclusively for use by the person named as the lead passenger plus the total number of passengers, whether adults or children, as shown on the Invoice / Accommodation Voucher. Unauthorised occupancy may result in the accommodation refusing occupation with immediate cancellation and loss of all monies paid.
As we are acting only as a booking agent we have no liability for any of the accommodation arrangements and in particular any liability for any illness, personal injury, death or loss of any kind, unless caused by our negligence.
Any claim for damages for injury, illness or death arising from your stay in the accommodation, must be brought against the owner of the accommodation and will be under the jurisdiction of the law of the country in which the accommodation is based.
a) Room types
Most accommodation is sold on a twin/double room basis, however most properties have more twin rooms than doubles. If a double bed is requested please be aware that this may be two single beds pushed together. Additional beds for triple/quad rooms could either be a pull out sofa bed, foldable bed, rollaway beds, or bunk beds. Self-Catering properties usually do not offer a choice of bed type.
A “Double room” does not guarantee a double bed; a Double room means a room for 2 persons, furthermore, please note a room sold as “Twin Room” does not guarantee twin beds.
A “Triple room” means a room for 3 persons.
A “Quad room” means a room for 4 persons.
If you require either (1) Double bed in the room, or (2) single beds in a room, please REQUEST them at the time of booking.
b) Security Deposit
Some of our accommodations require you to make a payment of a security deposit in cash in local currency or credit card upon arrival at your accommodation. These amounts may vary and will be collected upon your arrival.
c) Distance disclaimer
Please note that the information as to the distance from the city center and the location of the accommodation on the maps provided are for indicative purposes only. If a customer requires the accommodation to be within a certain distance from the city center or near a particular location, the customer should contact the hotel in question prior to booking.
d) Unavailability
Where we are unable to confirm the initial requested accommodation, we will call you to inform you of the details of alternative accommodation or lack of availability. At that time you will have the option to accept the alternative accommodation or get a refund of the total monies paid to us by you for your original booking.
e) Star ratings
Star ratings are used to symbolise the overall quality, level of service, food standard and range of facilities available in any given hotel property. The criteria applied within each country will vary depending on the specific requirements established by the relevant issuing body and are provided to you for information purposes only. They are not a guarantee or warranty of any kind by TRIPTICH LTD.
f) Accommodation facilities
Please read the description of the accommodation for other policies applicable to your stay. You must be at least 21 years of age to check in to Las Vegas hotels, other countries might apply similar rules.
Please note that the accommodation booked by us for you are not exclusive to TRIPTICH LTD (unless otherwise stated). We are not responsible for any limitation in facilities because of other guests or their activities. TRIPTICH LTD does not take responsibility for accommodation content (including images, facility listings, etc.) displayed on our website and social medias. Accommodations may change facilities and property features without prior notice to TRIPTICH LTD and it is the customers’ responsibility to confirm facilities directly with the accommodation at the time of travel.
g) Local taxes not included in the hotel cost
Please note that there may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking e.g. local taxes, sales tax etc. Any local taxes will be payable by you directly to the hotel at the time of check in / checkout.
Some properties impose a minimum number of nights per stay and bookings may incur a surcharge if less than the minimum period allowed.
h) Group bookings
Parties of 6 persons or more are sometimes classed as a group booking and must not be split into multiple smaller bookings.
i) Booking ages
It is a condition of booking that we do not accept any bookings / reservations from a person aged under 18 years old. If it comes to our attention that a booking has been made by a person under 18 years old, then we are entitled to cancel any booking that is in breach of these terms. In this instance no refunds will be given.
j) Check-in / out
Times are normally around 15.00 – 16.00 on the day of arrival and between 10.00 am and 12.00 hours on the day of departure depending upon property type.
k) Delays
On occasions there may be delays or missed departures, due to the failure of transportation or other circumstances. We cannot be held liable if the accommodation is not available on arrival unless the Property is notified directly using the telephone number provided on the voucher. Refunds will not be given for any no shows.
l) Building work
Due to continuous re-development throughout the world there is always going to be some building work going on somewhere. Provided that we are made aware by the Property that any such work is liable to interfere with the enjoyment of your trip, then we will advise you accordingly. However please be aware that the accommodation has no liability to inform us of any building work in the surrounding area outside their property.
m) Accommodation over booked on arrival
In the very unlikely event that on arrival the property cannot provide the accommodation booked, it is the responsibility of the property to find an alternative property of a similar standard. TRIPTICH LTD has taken every precaution to ensure that all properties are professionally managed so that any such occurrences are extremely rare. TRIPTICH LTD accepts no responsibility in respect of any costs, losses or damages that may be incurred in connection with relocation of accommodation since such relocation is outside the control of TRIPTICH LTD.
n) Special requests
We will always where possible pass on any requests to the accommodation but NO GUARANTEE CAN BE GIVEN that a request will be honoured, therefore any reservation made, will not be conditional upon the confirmation of a special request.
2. FLIGHTS
a) Flight reconfirmations
You must telephone us or the airline at least 72 hours before the departure time shown on your ticket to confirm that there have been no changes. This applies to both outbound and return flights. We will not be liable for any additional costs due to your failure to reconfirm flights or any schedule changes. Reconfirming your flight at least 72 hours before departure is a minimum requirement.
b) Flying times
In your itinerary from TRIPTICH LTD, flight times are given for guidance only. All departure/arrival times on your flight ticket are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time.
We are not liable if there is any change to a departure/arrival time previously given to you or shown on your ticket or for any other alteration to your flight by the relevant airline. Also, please note that where a sector of a flight itinerary is not utilised without contacting the carrier directly any remaining sectors may be subject to cancellation without further notification. Where this situation arises we are unable to accept responsibility for any costs incurred or pay any compensation. It is for this reason that you are required to reconfirm your flights with the airline in accordance with the airline’s applicable reconfirmation deadline. For all air travel it is your responsibility to check the departure and arrival times of your flights at the time of travel.
We are unable to make any special arrangements for you if you are delayed as these matters are at the sole discretion of the airline concerned. Please note that the times shown on your ticket or itinerary are the departure times of the flight. Check-in times, as advised by the carrier or in the airlines’ timetable are the latest times at which passengers can be accepted for travel, allowing the necessary time to complete all formalities. Flights cannot be held up for passengers arriving late and no responsibility can be accepted by us or the airline in such cases.
c) Flight changes
Should your flight be cancelled your rights and remedies will be governed by the airline’s conditions of carriage. As a result you may be entitled to: (x) Carriage on another flight with the same airline without additional costs; (xx) Re-routing to your destination with another carrier without additional costs; (xxx) Receiving a full refund with the exception of administration charges of £30 per person. If a schedule change occurs to your itinerary prior to our receipt from you of the full price, or prior to the issue of your tickets (on either the outbound or return flight) we will do our best to notify you on behalf of the carrier. Should a schedule change occur to your itinerary after ticket issue, on either the outbound or return flights the relevant supplier’s decision will be final and amendment charges may apply. Under no circumstances will the Company pay compensation for any alterations, which are as a direct result of circumstances outlined in condition “Force Majeure”.
d) Airline ticket refunds
Air tickets returned to us for a refund are subject to an administration charge of £30 per ticket, irrespective of the number of tickets returned and you will be required to pay a per ticket cancellation charge imposed by the airline or the consolidator pursuant to their terms and conditions. There is no automatic right to a refund and, when you return an air ticket to us, we will arrange for it to be presented to the respective airline or consolidator to assess eligibility for a possible refund in accordance with the relevant airline’s or consolidator’s terms and conditions.
If a recoverable air ticket refund is less than the above administration charge, the ticket will be deemed to be fully non-refundable. An administration fee of £50 per ticket will be levied on any non-refundable ticket where a tax refund application is made by us at your request and on your behalf. If the recoverable tax components for your ticket are less than the administration charge the ticket will be deemed to be fully non-refundable. Refunds will not be paid to you until they have been received by us from the relevant airline or consolidator. In the case of airline ticket refunds this is normally 10-12 weeks from the point the refund application form are submitted for consideration to the airline.
e) Other flight details
Please note that a flight described as “ Direct “ will necessarily be non-stop. All departure /arrival times are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operation/maintenance requirements and the requirement for the you to check in on time. The company is not liable if there is any change to a departure /arrival time previously given to you shown on your ticket. It is for this reason you are required to reconfirm your flights, with the airline , 72 hours prior to departure or call our customer support number. We will be unable to make any special arrangements for you if you are delayed, these matters are in the sole discretion of the airline concerned. Your Ticket is your document of travel and the information on the ticket is deemed correct unless the company is advised by you within 72 hours of receipt.
f) Baggage
In most cases you will be permitted a free checked baggage allowance and a free cabin baggage allowance, the limits of which may differ by airline, class and/or route. It is recommended that cabin baggage is kept to a minimum. Extra charges may apply for checked baggage in excess of the permitted allowance. Please ask the airline for more specific information as these rules vary from time to time.
For safety reasons dangerous articles must not be packed in checked or cabin baggage. Restricted articles include, but are not limited to, compressed gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidising materials, poisons, infectious substances and briefcases with installed alarm devices.
g) baggage for No Frill Airlines)
In certain cases you will be offered the option to book baggage at an extra cost, at the time of the online booking. TRIPTICH LTD  do not accept responsibility for any changes made by the airline before departure.
h) Seat requests
We have no control over the airlines’ allocation of seats and so, if you have particular seat requests, you should check-in at the airport as early as possible. We cannot guarantee that these requests will be met.
i) Denied boarding, cancellation or flight delays
Under European law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at European airports and will also be available from airlines. However reimbursement in such cases is the responsibility of the airline. If your airline does not comply with these rules you should complain to the Civil Aviation Authority Council on 020 7453 6888 (Consumer advice line Monday to Friday, 9.00am to 2.30pm) or at the website www.caa.co.uk.
l) Lost luggage
x) If an airline has lost your luggage during the journey you must report your missing luggage immediately to the airline .
xx) The airline will ask you to complete their claim form and they will give you a claim reference number.
xxx) If the airline is able to find and retrieve your luggage at a later time or date, they will forward your luggage onto you.
xxxx) If luggage is lost on arrival at overseas destination, please keep all receipts of essential purchases made ie toiletries etc Claim on necessary purchases can be made to the airline when you return to England. Although, this is not guaranteed.
j) Flight delays warning or adverse weather conditions
x) TRIPTICH LTD is not responsible for flight delays due to bad weather conditions or Strike action by the airline.
xx) All passengers must proceed to the airport as normal to check-in for their flight.
xxx) If the flight is delayed or cancelled at check-in, the airline will endorse your ticket to travel on a different date or re-route your ticket.
k) Airline bankrupcy
Some airlines over the years have ceased trading due to bankruptcy.TRIPTICH LTD is not responsible for airline bankruptcy and suggest the following to claim back on your monies:
x) Purchase travel insurance that includes in the policy for airline bankruptcy or
xx) If you paid for your ticket by credit card you can claim full monies back from your card company.
l) Departure taxes
It is not always possible to include all departure taxes on your ticket(s). In some cases departure taxes must be paid by you locally to the Government of the country you are departing from and are non-refundable by us.

3. OTHER TRAVEL COMPONENTS
Other Travel Components (such as ground transportation and meeting space) are subject to specific Terms and Conditions of the suppliers. These Terms and Conditions could limit or exclude liability to you, often in accordance with international conventions. Copies of the supplier’s terms and the international conventions are available on request.

Prices

The prices quoted by us are correct at the time of booking only.
We guarantee the final price in our booking confirmation. We may however pass on to you certain additional charges resulting from increased transportation costs (including the cost of fuel), dues, taxes, landing taxes or embarkation or disembarkation fees at ports and airports or fluctuations in the exchange rate.
If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you may cancel your travel arrangements and receive a full refund of all monies paid, except for any amendment charges. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice.
Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
Some bookings or prices are dependent on the number of participants or occupants and if this applies to your travel arrangement you will be notified by us at the time of booking. We reserve the right to make further charges where numbers fall below those required to qualify for the discount offered or price otherwise appropriate. We also reserve the right to cancel such a booking in the event that numbers fall below the required number at any time up to 30 days prior to your due date of departure.
We do not accept responsibility for any expenses or costs incurred by you as a result of the change and we do not accept responsibility for changes or cancellations that are due to unusual or unforeseeable circumstances beyond our control. These can include war or threat of war, riot, civil strife, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, governmental action or accommodation ceasing to be available.
All bookings made, even if arranged at the same time, are separate and independent bookings. Where your Travel Provider initiates a change or cancellation to a booking, your ability to cancel or change any other bookings is not affected. For example, if your accommodation booking is changed or cancelled by your Travel Provider, the Booking Conditions of your flight booking (including cancellation charges) will still apply, and vice versa.
All bookings are purchased individually at their own individual price. The price charged in total for several bookings will always equal the simple sum of the prices charged for each individual booking.

Payments

You will be notified at the time of booking of the price of reservation.
In Some cases, depending on the Terms and Conditions of the Supplier, you will be required at the time of booking to pay us a non-refundable deposit.
On occasions, our suppliers require additional amounts up to full payment in advance (for example for Christmas bookings). On these occasions we will require additional payment in advance. Unless you are making a late booking, the balance owing must be paid to us no later than 60 days before your date of departure. If we do not receive the balance by this time then we will treat the booking as cancelled by you and you will be liable to pay our cancellation charges.
We accept bank transfers and credit or debit card. However, due to the fee levied on us by the card companies, a charge will be made on credit card payments.

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

Financial Guarantee for Prepayments

We are a member of the TTA (Travel Trust Association). Every TTA member deposits money received from its customers into a ‘Trust Account’. A Trust Account is a bank account designated to hold customers’ money. Your money remains in the Trust Account and is supervised by an appointed Trustee who is either a banker, chartered or certificated accountant or a solicitor. Both the TTA members and the Trustee are required to authorise payments from the Trust Account. Therefore, the Trust Account will ensure that all the money which you have paid is safely protected and available to reimburse the money paid. In the unlikely event that We become insolvent, in most instances your money will still be held in our TTA member Trust Account by the designated Trustee and available to pay for your booking. In some cases your booking may continue as the providers or suppliers have already been paid, however this depends on how far in advance booking it is at the time We became insolvent. Where possible, attempts will be made to ensure that you can carry on with your original booking arrangements. For further information, please visit the TTA website at www.traveltrust.co.uk and to the Financial Protection details relating to bookings made by you with Us under Clause 3.

Booking Confirmation

It is important that you understand that should we require you to prepay a booking, this does not in itself mean that your booking is confirmed. Your booking is only confirmed when we send you our email confirmation of booking. Because we are making live reservations with travel providers we have to have the security that we have appropriate payment from you and hence your initial payment to us is your authority to us to confirm your booking with the travel provider. If unexpectedly in the short time between your payment and us seeking to confirm your booking with the travel provider the travel product has become unavailable and we cannot obtain an alternative acceptable to you, you will of course receive a complete refund of the money you have paid for that product. You must also understand that this refund will only apply to the product which is unavailable and any other bookings will not be affected, that is, you will be committed to any other products which were booked for travel at the same time.

When you make a booking, you guarantee that as the lead name, you have the authority to accept and do accept, on behalf of your party, the terms of these booking conditions and those of any suppliers. It is your responsibility to ensure that all of the details on your travel documents are correct and to bring to our attention any errors or discrepancies immediately. Your contract will either be with us or with another supplier of travel services who will be named on your receipt. This will depend on the type of arrangements you book. A contract will exist as soon as we issue our confirmation invoice. Your contract will be with us if we arrange a Package for you, being a pre-arranged combination, at an inclusive price, of at least two or more of the following services when the services are taken together and also cover a period of more than 24 hours or include overnight accommodation: a) transport b) accommodation and c) other tourist services not ancillary to transport or accommodation which account for a significant part of the arrangements.
Other travel services will be offered as separate elements rather than as a combination. Each are priced individually. If you select some of these services then you are not purchasing a package arranged by TRIPTICH LTD. In such cases, TIRPTICH is acting as the Booking Agent for your suppliers and your contract is with that supplier. Where your contract is with a supplier, the booking conditions of that supplier will apply to your booking and TRIPTICH LTD accepts no responsibility for any errors or omissions made by a supplier.

If You Change Your Booking

We will do our best to make any alterations you may require after confirmation has been issued, subject to availability and to the payment for any increased costs relevant to the change. Any requests for alteration to an itinerary should be made in writing and signed by the signatory of the original Booking Form.

Cancellations

If you wish, following the issue to you by us of our booking confirmation, to cancel your booking or any part of it relating to any person (in the case of a group booking), we will require your authority in writing or (in the case of a group booking) the authority in writing of the lead name to do so.
Some cancellation charges might apply. Any deposit, administration charges, insurance premiums or any other fees or charges made by us and paid by you relating to your booking will not be refunded.
We incur costs from the time you make your booking and you agree that if you cancel your booking you will compensate us for our losses and expenses.

No Show

If you have a booking for any of our products or services, including flights, car hire, accommodation and packages, but you do not show up to check-in, collect the car or otherwise do not avail yourself of such product or service, you will not be entitled to any refund.

Special Assistance

If you are disabled or incapacitated or of limited mobility or require special assistance for any reason, we require that you notify us at the time of making your booking. If these requirements change before your trip you must inform us. We will not subsequently be liable to you for any losses you may incur in the event that we or our suppliers are unable to accommodate your requirements.

If we have to change or cancel your booking

We will take reasonable care to deliver the booking which we are contracted to provide to you. As we put in place the arrangements necessary to enable us to offer our range of Travel Components many months in advance, we may occasionally have to make changes and reserve the right to do so at any time.
a) Packages
Our obligation to you depends on whether the changes are considered ‘minor’ or ‘major’. A ‘major’ change is one which results in a significant alteration to the essential terms of the contract between us.
‘Major’ changes include:
• price
• your UK departure airport (unless this is between Heathrow and Gatwick or vice versa)
• your city/resort/place of destination
• your accommodation (except on tours/safaris) to a lower star grading
• your scheduled departure time from the UK or the duration of your booking by more than12 hours (excluding delays outside of our control following check-in).
Minor changes:
A minor change is any other change which is not a major change. We will try to tell you as soon as reasonably possible prior to your due departure date about any minor changes, although we are not obliged to do so. We are not obliged to compensate you for any ‘minor’ changes made.
b) Booking of individual Travel Components
We will try to tell you of any changes as soon as possible prior to your due departure date, although we are not obliged to do so. We are not obliged to compensate you. However, in the event that we are forced to cancel your booking for any reason other than our insolvency or any circumstances beyond our reasonable control we will refund to you the full price paid by you for your booking.
c) Circumstances beyond our control
We will not pay compensation or accept any liability where any change is due to circumstances outside of our reasonable control, including (without limitation) any strikes, lock-outs or other industrial action; labour disputes; acts of God; war; riot; civil commotion; malicious damage; compliance with any law or governmental order, rule regulation or direction; impossibility of the use of any means of public or private transport or any action of any government or regulatory body; accident; break-down of plant and machinery; fire; flood or storm; other adverse weather conditions (including heavy rainfall, hail, snow, fog or frost) affecting any airport, port or any other transport link, embarkation or disembarkation point and their operation; flight delays; other matters affecting air traffic control (including failure of equipment, systems and software); siege; acts of terrorism; police or security alerts or precautionary measures taken.

Unable to travel due to death of family member

If you are unable to travel due to emotional stress they should try to claim on their  your travel insurance policy. If you did not purchase travel insurance, we can only do its best with the Travel Component concerned to minimise the cancellation charge or to try and re-book for an alternative date of departure. This will depend on the rules of the reservation purchased. A death certificate will be required before any consideration is made.

Complaints

If you have a problem with your booking, please immediately inform the relevant supplier whose service is involved (e.g. your hotelier) and us. It is unreasonable and in breach of your contractual obligations to us to take no action whilst on booking, but then to write a letter of complaint upon return. If the problem cannot be resolved locally and you wish to complain, full details must be sent to TRIPTICH LTD in writing to arrive within 28 days of your return giving your booking reference and all other relevant information. Please keep your letter concise and to the point. It is strongly recommended that you communicate any complaint to the supplier of the services as well as to our representative without delay and complete a report form while on away.
It is unlikely that you will have a complaint that cannot be settled amicably between Us and/or the suppliers. However, disputes arising out of or in connection with this contract and/or any contracts with your suppliers should be brought to our attention at the earliest opportunity to enable Us and/or the suppliers to resolve matters as quickly as possible. If the matter cannot be settled amicably, you may wish to seek to use the special arbitration scheme operated through the TTA, which is administered by the Chartered Institute of Arbitrators. The scheme provides for a simple inexpensive method of arbitration on documents alone, with restricted liability on the customer in respect of costs. Whether the scheme can be used will depend on the claim being brought, however for further details please see the TTA website at www.traveltrust.co.uk.

Our responsibility

For the avoidance of doubt, your booking is directly with the Travel Provider. Other than where we are negligent in the provision of our services to you, TRIPTICH Ltd accepts no liability or responsibility for any complaint, loss, damage, expense or other claim in respect of any aspect of your bookings or travel arrangements.
Specifically, we will not be liable for any act or omission by any person not employed directly by us or under our immediate control and whilst we have chosen our Travel Providers with care we have no control over our Travel Providers and so cannot be held responsible for any action or omission of our Travel Providers or their servants, agents or employees.
Moreover, we cannot be held responsible for any loss, damage or expense incurred or suffered by you which results from strike, civil commotion, fire, flood, war, threat of war, terrorist activity, national or nuclear disaster, late delivery, adverse weather conditions any act of God and / or any other event which is outside of our reasonable control.
In no circumstances shall we be liable for any economic loss, loss of profit, loss of revenue, loss of business, loss of goodwill, loss of reputation, loss of anticipated savings arising out of the failure or delay in performing the services under these terms of business or otherwise in connection with these terms of business; or for any indirect, special or consequential loss or damage (howsoever arising).
In all cases the absolute aggregate maximum liability of TRIPTICH Ltd under or in connection with these terms of business (howsoever arising) shall be limited to the total price paid by the customer for the specific bookings related to any given complaint.
Nothing in these terms of business shall limit or exclude the liability of TRIPTICH Ltd for death or personal injury resulting from its negligence, fraud or fraudulent misrepresentation or from any other liability which cannot be excluded by law.
TRIPTICH Ltd is recognised as an organiser for travel only and, as such, does not control or operate any airline, shipping company or rail company. When you travel your journey may be subject to certain international conventions such as, but not limited to, the Warsaw convention and Montreal convention (in respect of international carriage by air), the Athens convention (in respect of international carriage by sea) or COTIF (The convention Concerning International Carriage by Rail), as such conventions are amended or re-enacted from time to time (the “Conventions”). You agree that these Conventions will apply to you on that journey. Please click here to read these Conventions which are incorporated into these terms and conditions.
You agree that the operating carrier or transport company’s own “Conditions of Carriage” will apply to you on that journey. When arranging this transportation for you, we rely on the terms and conditions and limits of liability contained within these international conventions and those “Conditions of Carriage”. You acknowledge that all of the terms and conditions contained in those “Conditions of Carriage” form part of your contract with us as well as the transport company and that those “Conditions of Carriage” shall be deemed to be included by reference into your contract.

Website accuracy

We endeavour to ensure that the details of all products, including prices, displayed on our websites are accurate. However, given the high volume of flights and other travel products offered it is inevitable that, in exceptional cases, mistakes will arise. We cannot accept liability for these errors. Whilst we have taken every due care and diligence with the production of our website and price list, there may however be occasions beyond our control where certain fares are withdrawn by the airline. We will not be held responsible if for any reason these fares are withdrawn. No compensation is payable in the event of withdrawal of any fares. Air fares are not guaranteed until tickets are confirmed and purchased. All flight prices are subject to availability and offers may be withdrawn or amended at any time without prior notification. TRIPTICH Ltd accepts no liability should any such offer be withdrawn or amended.

Your responsibility

a) It is your responsibility to ensure that you and everyone travelling with you have valid passports, appropriate visas and vaccinations. Some countries (particularly in Southern Africa) require your passport to have two blank pages for a visa stamp. As a result if you are travelling in more than one country that requires this you will need to have more blank pages – for example, if you visit South Africa and Namibia, both of which require two free pages, and re-enter South Africa to fly home, you would need six blank pages. If you have any doubts about the number of pages required, we advise erring on the side of caution, even if this means applying for a new passport. Please ask us for clarification. Women 28 weeks or more into pregnancy at the time of return travel must have a doctor’s certificate confirming that they are fit to travel (note airlines normally require certification at 32 weeks). We are not liable for any costs, delays or illness resulting from your failure to meet requirements.
b) You are responsible for ensuring that any existing medical conditions or disabilities which may require assistance are declared to us before you book your booking or, if newly diagnosed, before your due date of departure so that we can pass these details on to our suppliers in good time. We are not in any circumstances liable if any carrier refuses you or any member of your party as a passenger as a result of any medical condition or disability.
c) You are responsible for your behaviour and that of your party. We and our suppliers reserve the right to refuse your booking or the right to board or the right to travel and to remove you and/or any member of your party from any transport, accommodation or any part of booking if you or any member of your party is drunk or under the influence of drink or drugs; if you are or we reasonably believe that you are in unlawful possession of drugs; or are behaving violently, disruptively, dangerously or irresponsibly or in any manner whatsoever which presents a risk to others or is causing a nuisance or annoyance to others. No refund will be given or compensation paid and no costs or expenses for which you become liable or which are incurred by you will be made by us or be recoverable by you from us in such circumstances. You may also become the subject of police inquiry or security measures or investigation and liable in the event that any offence is committed to criminal prosecution and penalties whether in the UK or in any other country having jurisdiction in respect of the alleged activity. You must fully cooperate with and follow any safety procedures and instructions given by any organisation which is running the activities which you do while away. It is possible that such organisations will require you to sign a waiver form in respect of the activity being carried out.
d) Despite our best endeavours to ensure your booking runs as smoothly as possible, problems can occur. If you do experience difficulties that cannot be dealt with at the time by the hotel, lodge or camp you are staying at, then please contact us or your insurance.
Please remember that we will be unable to help if you only mention the issue on your return from booking. If you have a medical emergency, you must notify your travel insurance providers on their 24-hour emergency telephone number (which should be visible on the cover note.
e) Many of our trips take place in destinations where local conditions vary enormously, and the people we deal with on the ground may be less time-conscious or meticulous in planning than ourselves, and while we will do our best to ensure that the booking goes according to plan, we ask that those who travel with us do so with a spirit of adventure, in a positive frame of mind, and in good humour.
f) Baggage & Personal Effects remain your responsibility and risk at all times.

Insurance

You must be fully insured for your booking and must make sure that all of the activities which you will be carrying out are covered by such insurance. This insurance must include adequate cancellation insurance to the value of your booking, emergency evacuation and repatriation costs in respect of all of your activities. Please note that the travel insurance provided by some credit card providers often only offers the minimum coverage and, whoever your insurer, you should always check for any exclusion of activities that you might be undertaking. In response to public concern, some insurers now offer specific insurance against cancellation, delay and abandonment due to volcanic ash disruption. This can be taken out as an add-on to some travel insurance policies or as stand-alone cover.

Travel Advice and Vaccinations

British Citizens should refer to the travel advice posted by the Foreign and Commonwealth Office at http://www.fco.gov.uk/ for all the countries you intend to visit. Vaccinations may be required for some or all of the places you are intending to visit. It is your responsibility to ensure that you have arranged necessary vaccinations for your itinerary.

EU Notice Requirements

In accordance with EU Regulation – (EC) No.2111/2005, Article 9, we are required to bring to your attention the existence of a ‘Community List’, which contains details of air carriers that are subject to an operating ban within the EU.The Community List is available for inspection at http://air-ban.europa.eu/. We are also obliged to notify you of the airline(s) to be used in your booking. For details please see your itinerary. You will be notified if any carrier changes as soon as possible and in all cases at check-in or at the boarding gate. Please note that a change of carrier is not a significant change to your arrangements.
Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Details of these rights will be publicised at EU airports and will also be available from your airline. However, you should note that reimbursement of the cost of a flight that forms part of your booking is the responsibility of your of the cost of other elements of your booking where we are acting as a Booking Agent. If affected flights comprise part of a package arranged on your behalf, this reimbursement will not automatically entitle you to a refund of your booking cost from us.

Passport, Visas & Health

All clients and travellers are personally responsible for ensuring that they have a valid passport, relevant visa/s and conform to the health regulations required by the country/s that will be visited during the trip. Advice on health requirements may be obtained from your GP, or alternatively from the Department of Health leaflet Advice on Health for Travelers, which may be obtained from the Department of Health.

Force Majeure

We will not pay you compensation and will not be held responsible, if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include war or threat of war, civil strife, industrial dispute including air traffic control disputes, terrorist activity and its consequences, natural and nuclear disaster, fire or adverse weather conditions, epidemics & pandemics, unavoidable technical problems with transport, closure or congestion of airports or ports.

Pre Travel Advice

The Foreign and Commonwealth Travel Advice Unit may have issued information about your destination. You are advised to check whether or not such information has been issued on the FCO website prior to travelling ( https://www.gov.uk/foreign-travel-advice ).

English Law

The business relationship between TRIPTICH and its clients will be governed by English Law and any dispute will be resolved exclusively by the English courts.
Our Terms do not affect your statutory rights.
Additionally, your accommodation and ground transportation bookings may also be subject to local laws, customs and sensitivities, which may change from time to time.

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Drop us an email : contact@triptich.com
Call: +44 7741890255 / +44 7874131994

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GET STARTED

Drop us an email : contact@triptich.com
Call: +44 7741890255 / +44 7874131994

Or request to be called back

Accept the privacy policy

GET STARTED

Drop us an email : contact@triptich.com
Call: +44 7741890255 / +44 7874131994

Or request to be called back

Accept the privacy policy