TERMS AND CONDITIONS
Please find below the Terms and Conditions operated by TRIPTICH Ltd (registered company in England & Wales No.10043714) whose registered office is at 86-90 Paul Street, London EC2A 4NE, United Kingdom.
When you book Individual Travel Components with us, we will make the booking as agent for the relevant supplier(s) and your contract will be subject to the supplier’s own terms and conditions which could limit or exclude liability to you, often in accordance with international conventions. Copies of the supplier’s terms and the international conventions are available on request.
Any claim for damages for injury, illness or death arising from the use of the Travel Component, must be brought against the owner of the Travel Component and will be under the jurisdiction of the law of the country in which the Travel Component is based.
1. MAIN TRAVEL COMPONENTS
All accommodation prices and types are subject to availability and offers may be withdrawn or amended at any time without prior notification. TRIPTICH LTD accepts no liability should any such offer be withdrawn or amended.
All accommodation is reserved exclusively for use by the person named as the lead passenger plus the total number of passengers, whether adults or children, as shown on the Invoice / Accommodation Voucher. Unauthorised occupancy may result in the accommodation refusing occupation with immediate cancellation and loss of all monies paid.
As we are acting only as a booking agent we have no liability for any of the accommodation arrangements and in particular any liability for any illness, personal injury, death or loss of any kind, unless caused by our negligence.
Any claim for damages for injury, illness or death arising from your stay in the accommodation, must be brought against the owner of the accommodation and will be under the jurisdiction of the law of the country in which the accommodation is based.
a) Room types
Most accommodation is sold on a twin/double room basis, however most properties have more twin rooms than doubles. If a double bed is requested please be aware that this may be two single beds pushed together. Additional beds for triple/quad rooms could either be a pull out sofa bed, foldable bed, rollaway beds, or bunk beds. Self-Catering properties usually do not offer a choice of bed type.
A “Double room” does not guarantee a double bed; a Double room means a room for 2 persons, furthermore, please note a room sold as “Twin Room” does not guarantee twin beds.
A “Triple room” means a room for 3 persons.
A “Quad room” means a room for 4 persons.
If you require either (1) Double bed in the room, or (2) single beds in a room, please REQUEST them at the time of booking.
b) Security Deposit
Some of our accommodations require you to make a payment of a security deposit in cash in local currency or credit card upon arrival at your accommodation. These amounts may vary and will be collected upon your arrival.
c) Distance disclaimer
Please note that the information as to the distance from the city center and the location of the accommodation on the maps provided are for indicative purposes only. If a customer requires the accommodation to be within a certain distance from the city center or near a particular location, the customer should contact the hotel in question prior to booking.
Where we are unable to confirm the initial requested accommodation, we will call you to inform you of the details of alternative accommodation or lack of availability. At that time you will have the option to accept the alternative accommodation or get a refund of the total monies paid to us by you for your original booking.
e) Star ratings
Star ratings are used to symbolise the overall quality, level of service, food standard and range of facilities available in any given hotel property. The criteria applied within each country will vary depending on the specific requirements established by the relevant issuing body and are provided to you for information purposes only. They are not a guarantee or warranty of any kind by TRIPTICH LTD.
f) Accommodation facilities
Please read the description of the accommodation for other policies applicable to your stay. You must be at least 21 years of age to check in to Las Vegas hotels, other countries might apply similar rules.
Please note that the accommodation booked by us for you are not exclusive to TRIPTICH LTD (unless otherwise stated). We are not responsible for any limitation in facilities because of other guests or their activities. TRIPTICH LTD does not take responsibility for accommodation content (including images, facility listings, etc.) displayed on our website and social medias. Accommodations may change facilities and property features without prior notice to TRIPTICH LTD and it is the customers’ responsibility to confirm facilities directly with the accommodation at the time of travel.
g) Local taxes not included in the hotel cost
Please note that there may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking e.g. local taxes, sales tax etc. Any local taxes will be payable by you directly to the hotel at the time of check in / checkout.
Some properties impose a minimum number of nights per stay and bookings may incur a surcharge if less than the minimum period allowed.
h) Group bookings
Parties of 6 persons or more are sometimes classed as a group booking and must not be split into multiple smaller bookings.
i) Booking ages
It is a condition of booking that we do not accept any bookings / reservations from a person aged under 18 years old. If it comes to our attention that a booking has been made by a person under 18 years old, then we are entitled to cancel any booking that is in breach of these terms. In this instance no refunds will be given.
j) Check-in / out
Times are normally around 15.00 – 16.00 on the day of arrival and between 10.00 am and 12.00 hours on the day of departure depending upon property type.
On occasions there may be delays or missed departures, due to the failure of transportation or other circumstances. We cannot be held liable if the accommodation is not available on arrival unless the Property is notified directly using the telephone number provided on the voucher. Refunds will not be given for any no shows.
l) Building work
Due to continuous re-development throughout the world there is always going to be some building work going on somewhere. Provided that we are made aware by the Property that any such work is liable to interfere with the enjoyment of your trip, then we will advise you accordingly. However please be aware that the accommodation has no liability to inform us of any building work in the surrounding area outside their property.
m) Accommodation over booked on arrival
In the very unlikely event that on arrival the property cannot provide the accommodation booked, it is the responsibility of the property to find an alternative property of a similar standard. TRIPTICH LTD has taken every precaution to ensure that all properties are professionally managed so that any such occurrences are extremely rare. TRIPTICH LTD accepts no responsibility in respect of any costs, losses or damages that may be incurred in connection with relocation of accommodation since such relocation is outside the control of TRIPTICH LTD.
n) Special requests
We will always where possible pass on any requests to the accommodation but NO GUARANTEE CAN BE GIVEN that a request will be honoured, therefore any reservation made, will not be conditional upon the confirmation of a special request.
1.2 OTHER TRAVEL COMPONENTS
Other Travel Components (such as ground transportation and meeting space) are subject to specific Terms and Conditions of the suppliers. These Terms and Conditions could limit or exclude liability to you, often in accordance with international conventions. Copies of the supplier’s terms and the international conventions are available on request.
The prices quoted by us are correct at the time of booking only.
We guarantee the final price in our booking confirmation. We may however pass on to you certain additional charges resulting from increased transportation costs (including the cost of fuel), dues, taxes, landing taxes or embarkation or disembarkation fees at ports and airports or fluctuations in the exchange rate.
If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you may cancel your travel arrangements and receive a full refund of all monies paid, except for any amendment charges. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice.
Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
Some bookings or prices are dependent on the number of participants or occupants and if this applies to your travel arrangement you will be notified by us at the time of booking. We reserve the right to make further charges where numbers fall below those required to qualify for the discount offered or price otherwise appropriate. We also reserve the right to cancel such a booking in the event that numbers fall below the required number at any time up to 30 days prior to your due date of departure.
We do not accept responsibility for any expenses or costs incurred by you as a result of the change and we do not accept responsibility for changes or cancellations that are due to unusual or unforeseeable circumstances beyond our control. These can include war or threat of war, riot, civil strife, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, governmental action or accommodation ceasing to be available.
All bookings made, even if arranged at the same time, are separate and independent bookings. Where your Travel Provider initiates a change or cancellation to a booking, your ability to cancel or change any other bookings is not affected. For example, if your accommodation booking is changed or cancelled by your Travel Provider, the Booking Conditions of your flight booking (including cancellation charges) will still apply, and vice versa.
All bookings are purchased individually at their own individual price. The price charged in total for several bookings will always equal the simple sum of the prices charged for each individual booking.
You will be notified at the time of booking of the price of reservation.
In Some cases, depending on the Terms and Conditions of the Supplier, you will be required at the time of booking to pay us a non-refundable deposit.
On occasions, our suppliers require additional amounts up to full payment in advance (for example for Christmas bookings). On these occasions we will require additional payment in advance. Unless you are making a late booking, the balance owing must be paid to us no later than 60 days before your date of departure. If we do not receive the balance by this time then we will treat the booking as cancelled by you and you will be liable to pay our cancellation charges.
We accept bank transfers and credit or debit card. However, due to the fee levied on us by the card companies, a charge will be made on credit card payments.
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
4. BOOKING CONFIRMATION
It is important that you understand that should we require you to prepay a booking, this does not in itself mean that your booking is confirmed. Your booking is only confirmed when we send you our email confirmation of booking. Because we are making live reservations with travel providers we have to have the security that we have appropriate payment from you and hence your initial payment to us is your authority to us to confirm your booking with the travel provider. If unexpectedly in the short time between your payment and us seeking to confirm your booking with the travel provider the travel product has become unavailable and we cannot obtain an alternative acceptable to you, you will of course receive a complete refund of the money you have paid for that product. You must also understand that this refund will only apply to the product which is unavailable and any other bookings will not be affected, that is, you will be committed to any other products which were booked for travel at the same time.
When you make a booking, you guarantee that as the lead name, you have the authority to accept and do accept, on behalf of your party, the terms of these booking conditions and those of any suppliers. It is your responsibility to ensure that all of the details on your travel documents are correct and to bring to our attention any errors or discrepancies immediately. Your contract will either be with us or with another supplier of travel services who will be named on your receipt. This will depend on the type of arrangements you book. A contract will exist as soon as we issue our confirmation invoice. Your contract will be with us if we arrange a Package for you, being a pre-arranged combination, at an inclusive price, of at least two or more of the following services when the services are taken together and also cover a period of more than 24 hours or include overnight accommodation: a) transport b) accommodation and c) other tourist services not ancillary to transport or accommodation which account for a significant part of the arrangements.
Other travel services will be offered as separate elements rather than as a combination. Each are priced individually. If you select some of these services then you are not purchasing a package arranged by TRIPTICH LTD. In such cases, TIRPTICH LTD is acting as the Booking Agent for your suppliers and your contract is with that supplier. Where your contract is with a supplier, the booking conditions of that supplier will apply to your booking and TRIPTICH LTD accepts no responsibility for any errors or omissions made by a supplier.
5. IF YOU CHANGE YOUR BOOKING
We will do our best to make any alterations you may require after confirmation has been issued, subject to availability and to the payment for any increased costs relevant to the change. Any requests for alteration to an itinerary should be made in writing and signed by the signatory of the original Booking Form.
If you wish, following the issue to you by us of our booking confirmation, to cancel your booking or any part of it relating to any person (in the case of a group booking), we will require your authority in writing or (in the case of a group booking) the authority in writing of the lead name to do so.
Some cancellation charges might apply. Any deposit, administration charges, insurance premiums or any other fees or charges made by us and paid by you relating to your booking will not be refunded.
We incur costs from the time you make your booking and you agree that if you cancel your booking you will compensate us for our losses and expenses.
7. NO SHOW
If you have a booking for any of our products or services, including flights, car hire, accommodation and packages, but you do not show up to check-in, collect the car or otherwise do not avail yourself of such product or service, you will not be entitled to any refund.
8. SPECIAL ASSISTANCE
If you are disabled or incapacitated or of limited mobility or require special assistance for any reason, we require that you notify us at the time of making your booking. If these requirements change before your trip you must inform us. We will not subsequently be liable to you for any losses you may incur in the event that we or our suppliers are unable to accommodate your requirements.
9. IF WE HAVE TO CHANGE OR CANCEL YOUR BOOKING
We will take reasonable care to deliver the booking which we are contracted to provide to you. As we put in place the arrangements necessary to enable us to offer our range of Travel Components many months in advance, we may occasionally have to make changes and reserve the right to do so at any time.
a) Booking of individual Travel Components
We will try to tell you of any changes as soon as possible prior to your due departure date, although we are not obliged to do so. We are not obliged to compensate you. However, in the event that we are forced to cancel your booking for any reason other than our insolvency or any circumstances beyond our reasonable control we will refund to you the full price paid by you for your booking.
b) Circumstances beyond our control
We will not pay compensation or accept any liability where any change is due to circumstances outside of our reasonable control, including (without limitation) any strikes, lock-outs or other industrial action; labour disputes; acts of God; war; riot; civil commotion; malicious damage; compliance with any law or governmental order, rule regulation or direction; impossibility of the use of any means of public or private transport or any action of any government or regulatory body; accident; break-down of plant and machinery; fire; flood or storm; other adverse weather conditions (including heavy rainfall, hail, snow, fog or frost) affecting any airport, port or any other transport link, embarkation or disembarkation point and their operation; flight delays; other matters affecting air traffic control (including failure of equipment, systems and software); siege; acts of terrorism; police or security alerts or precautionary measures taken.
10. UNABLE TO TRAVEL DUE TO DEATH OF FAMILY MEMBER
If you are unable to travel due to emotional stress they should try to claim on their your travel insurance policy. If you did not purchase travel insurance, we can only do its best with the Travel Component concerned to minimise the cancellation charge or to try and re-book for an alternative date of departure. This will depend on the rules of the reservation purchased. A death certificate will be required before any consideration is made.
If you have a problem with your booking, please immediately inform the relevant supplier whose service is involved (e.g. your hotelier) and us. It is unreasonable and in breach of your contractual obligations to us to take no action whilst on booking, but then to write a letter of complaint upon return. If the problem cannot be resolved locally and you wish to complain, full details must be sent to TRIPTICH LTD in writing to arrive within 28 days of your return giving your booking reference and all other relevant information. Please keep your letter concise and to the point. It is strongly recommended that you communicate any complaint to the supplier of the services as well as to our representative without delay and complete a report form while on away.
It is unlikely that you will have a complaint that cannot be settled amicably between Us and/or the suppliers. However, disputes arising out of or in connection with this contract and/or any contracts with your suppliers should be brought to our attention at the earliest opportunity to enable Us and/or the suppliers to resolve matters as quickly as possible.
12. OUR RESPONSIBILITY
For the avoidance of doubt, your booking is directly with the Travel Provider. Other than where we are negligent in the provision of our services to you, TRIPTICH Ltd accepts no liability or responsibility for any complaint, loss, damage, expense or other claim in respect of any aspect of your bookings or travel arrangements.
Specifically, we will not be liable for any act or omission by any person not employed directly by us or under our immediate control and whilst we have chosen our Travel Providers with care we have no control over our Travel Providers and so cannot be held responsible for any action or omission of our Travel Providers or their servants, agents or employees.
Moreover, we cannot be held responsible for any loss, damage or expense incurred or suffered by you which results from strike, civil commotion, fire, flood, war, threat of war, terrorist activity, national or nuclear disaster, late delivery, adverse weather conditions any act of God and / or any other event which is outside of our reasonable control.
In no circumstances shall we be liable for any economic loss, loss of profit, loss of revenue, loss of business, loss of goodwill, loss of reputation, loss of anticipated savings arising out of the failure or delay in performing the services under these terms of business or otherwise in connection with these terms of business; or for any indirect, special or consequential loss or damage (howsoever arising).
In all cases the absolute aggregate maximum liability of TRIPTICH LTD under or in connection with these terms of business (howsoever arising) shall be limited to the total price paid by the customer for the specific bookings related to any given complaint.
Nothing in these terms of business shall limit or exclude the liability of TRIPTICH LTD for death or personal injury resulting from its negligence, fraud or fraudulent misrepresentation or from any other liability which cannot be excluded by law.
TRIPTICH Ltd is recognised as an organiser for travel only and, as such, does not control or operate any airline, shipping company or rail company. When you travel your journey may be subject to certain international conventions such as, but not limited to, the Warsaw convention and Montreal convention (in respect of international carriage by air), the Athens convention (in respect of international carriage by sea) or COTIF (The convention Concerning International Carriage by Rail), as such conventions are amended or re-enacted from time to time (the “Conventions”). You agree that these Conventions will apply to you on that journey. Please click here to read these Conventions which are incorporated into these terms and conditions.
You agree that the operating carrier or transport company’s own “Conditions of Carriage” will apply to you on that journey. When arranging this transportation for you, we rely on the terms and conditions and limits of liability contained within these international conventions and those “Conditions of Carriage”. You acknowledge that all of the terms and conditions contained in those “Conditions of Carriage” form part of your contract with us as well as the transport company and that those “Conditions of Carriage” shall be deemed to be included by reference into your contract.
13. WEBSITE ACCURACY
We endeavour to ensure that the details of all products, including prices, displayed on our websites are accurate. However, given the high volume of flights and other travel products offered it is inevitable that, in exceptional cases, mistakes will arise. We cannot accept liability for these errors. Whilst we have taken every due care and diligence with the production of our website and price list, there may however be occasions beyond our control where certain fares are withdrawn by the airline. We will not be held responsible if for any reason these fares are withdrawn. No compensation is payable in the event of withdrawal of any fares. Air fares are not guaranteed until tickets are confirmed and purchased. All flight prices are subject to availability and offers may be withdrawn or amended at any time without prior notification. TRIPTICH Ltd accepts no liability should any such offer be withdrawn or amended.
14. YOUR RESPONSABILITY
a) It is your responsibility to ensure that you and everyone travelling with you have valid passports, appropriate visas and vaccinations. Some countries (particularly in Southern Africa) require your passport to have two blank pages for a visa stamp. As a result if you are travelling in more than one country that requires this you will need to have more blank pages – for example, if you visit South Africa and Namibia, both of which require two free pages, and re-enter South Africa to fly home, you would need six blank pages. If you have any doubts about the number of pages required, we advise erring on the side of caution, even if this means applying for a new passport. Please ask us for clarification. Women 28 weeks or more into pregnancy at the time of return travel must have a doctor’s certificate confirming that they are fit to travel (note airlines normally require certification at 32 weeks). We are not liable for any costs, delays or illness resulting from your failure to meet requirements.
b) You are responsible for ensuring that any existing medical conditions or disabilities which may require assistance are declared to us before you book your booking or, if newly diagnosed, before your due date of departure so that we can pass these details on to our suppliers in good time. We are not in any circumstances liable if any carrier refuses you or any member of your party as a passenger as a result of any medical condition or disability.
c) You are responsible for your behaviour and that of your party. We and our suppliers reserve the right to refuse your booking or the right to board or the right to travel and to remove you and/or any member of your party from any transport, accommodation or any part of booking if you or any member of your party is drunk or under the influence of drink or drugs; if you are or we reasonably believe that you are in unlawful possession of drugs; or are behaving violently, disruptively, dangerously or irresponsibly or in any manner whatsoever which presents a risk to others or is causing a nuisance or annoyance to others. No refund will be given or compensation paid and no costs or expenses for which you become liable or which are incurred by you will be made by us or be recoverable by you from us in such circumstances. You may also become the subject of police inquiry or security measures or investigation and liable in the event that any offence is committed to criminal prosecution and penalties whether in the UK or in any other country having jurisdiction in respect of the alleged activity. You must fully cooperate with and follow any safety procedures and instructions given by any organisation which is running the activities which you do while away. It is possible that such organisations will require you to sign a waiver form in respect of the activity being carried out.
d) Despite our best endeavours to ensure your booking runs as smoothly as possible, problems can occur. If you do experience difficulties that cannot be dealt with at the time by the hotel, lodge or camp you are staying at, then please contact us or your insurance.
Please remember that we will be unable to help if you only mention the issue on your return from booking. If you have a medical emergency, you must notify your travel insurance providers on their 24-hour emergency telephone number (which should be visible on the cover note.
e) Many of our trips take place in destinations where local conditions vary enormously, and the people we deal with on the ground may be less time-conscious or meticulous in planning than ourselves, and while we will do our best to ensure that the booking goes according to plan, we ask that those who travel with us do so with a spirit of adventure, in a positive frame of mind, and in good humour.
f) Baggage & Personal Effects remain your responsibility and risk at all times.
You must be fully insured for your booking and must make sure that all of the activities which you will be carrying out are covered by such insurance. This insurance must include adequate cancellation insurance to the value of your booking, emergency evacuation and repatriation costs in respect of all of your activities. Please note that the travel insurance provided by some credit card providers often only offers the minimum coverage and, whoever your insurer, you should always check for any exclusion of activities that you might be undertaking. In response to public concern, some insurers now offer specific insurance against cancellation, delay and abandonment due to volcanic ash disruption. This can be taken out as an add-on to some travel insurance policies or as stand-alone cover.
16. TRAVEL ADVICE AND VACCINATIONS
British Citizens should refer to the travel advice posted by the Foreign and Commonwealth Office at for all the countries you intend to visit. Vaccinations may be required for some or all of the places you are intending to visit. It is your responsibility to ensure that you have arranged necessary vaccinations for your itinerary.
17. EU NOTICE REQUIREMENTS
In accordance with EU Regulation – (EC) No.2111/2005, Article 9, we are required to bring to your attention the existence of a ‘Community List’, which contains details of air carriers that are subject to an operating ban within the EU.The Community List is available for inspection at We are also obliged to notify you of the airline(s) to be used in your booking. For details please see your itinerary. You will be notified if any carrier changes as soon as possible and in all cases at check-in or at the boarding gate. Please note that a change of carrier is not a significant change to your arrangements.
Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Details of these rights will be publicised at EU airports and will also be available from your airline. However, you should note that reimbursement of the cost of a flight that forms part of your booking is the responsibility of your of the cost of other elements of your booking where we are acting as a Booking Agent. If affected flights comprise part of a package arranged on your behalf, this reimbursement will not automatically entitle you to a refund of your booking cost from us.
18. PASSPORT, VISAS and HEALTH
All clients and travellers are personally responsible for ensuring that they have a valid passport, relevant visa/s and conform to the health regulations required by the country/s that will be visited during the trip. Advice on health requirements may be obtained from your GP, or alternatively from the Department of Health leaflet Advice on Health for Travelers, which may be obtained from the Department of Health.
19. FORCE MAJEURE
We will not pay you compensation and will not be held responsible, if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include war or threat of war, civil strife, industrial dispute including air traffic control disputes, terrorist activity and its consequences, natural and nuclear disaster, fire or adverse weather conditions, epidemics & pandemics, unavoidable technical problems with transport, closure or congestion of airports or ports.
20. PRE TRAVEL ADIVCE
The Foreign and Commonwealth Travel Advice Unit may have issued information about your destination. You are advised to check whether or not such information has been issued on the FCO website prior to travelling ( ).
21. ENGLISH LAW
The business relationship between TRIPTICH LTDand its clients will be governed by English Law and any dispute will be resolved exclusively by the English courts.
Our Terms do not affect your statutory rights.
Additionally, your accommodation and ground transportation bookings may also be subject to local laws, customs and sensitivities, which may change from time to time.